Terms Of Service:
Reservations will be confirmed on receipt of 100% payment. Bookings must be for a specific date. The date or period of time booked is the date or time the activity/lesson/tour is booked for, regardless of weather and/or changes in your itinerary.
No refunds are due for activities/lessons/tours voluntarily reduced in length. If weather and/or wind require the activity/lesson/tour to be modified no refund is due.
1. Rental reservations can be changed anytime. There is no refund for cancellations less than 4 hours out and 50% refund will be issued if canceled less than 24hrs out.
2. For tour and lesson reservations cancelled prior to the commencement of the activity/lessons, the following conditions apply:
a. There is a same day cancellation fee of one hundred percent (100%) of the retail price, if cancelled after 12:00 pm the day preceding the activity date.
b. Cancellations received 48hrs or more before the day of the activity will be refunded 100% of the paid fees
c. There is a 50% cancelation fee per person if the activity is canceled between 48 and 24hrs before the activity date.
2. For Adventure Packages and Kiteboarding Packages- Must be paid in full at time of booking. If WWS must cancel activity for any reason other than weather issues, a 100% refund will be given. If activity is canceled at anytime by customer a fee of 100% will be charged. If activity is postponed by bad weather or any other unforeseen circumstance WWS will issue a ***voucher valid for 1 year for said activity. NO cash refund will be given. Please understand that our Adventure Packages and Kiteboarding Packages are at large discount and take prior planning and/or expenses to provide. For this reason we will offer vouchers for that activity.
**In the event WWS must cancel a tour, WWS will try to reschedule customers the following day at their convenience. If WWS is unable to accommodate a reschedule, customers are entitled to a One Hundred percent (100%) refund.
***If an activity or lesson is severely affected by weather, a credit may be allowed for a future activity or lesson within 3 months. Activity credits may not be exchanged for retail items.
*** Vouchers are only valid for the activity purchased and are non transferable.